Agency: City of Lodi
Contact: Tarra Sumner (tsumner@lodi.gov)
Phone: 2093336800 ext 2681
Deadline: 06/14/2019
More: RFP Detail Online
The purpose of this Request for Proposal (“RFP”) is to obtain a highly qualified company who can provide a Lockbox Remittance Processing (Lockbox) Service. City of Lodi is seeking proposals from highly experienced companies to provide efficient and automated lockbox services to manage utility payments. The Lockbox Service shall be a vendor hosted solution that will process payments timely and provide same-day remittance documents and payment information to the City of Lodi. The solution shall have the capabilities to process all incoming payments and provide daily uploads of remittance data. A secure Web Portal must be provided to the City of Lodi for same-day detailed payment and remittance information access and to allow for prompt resolution of any remittance exceptions. Remittance exceptions shall be processed according to the City of Lodi’s specifications for prompt viewing and resolution of such exception items.