Project Management Services for the Replacement of a Utility Billing Customer Information System

Agency: City of Ukiah
Contact: Mary Horger, Financial Services Manager (mhorger@cityofukiah.com)
Phone: (707) 463-6233
Deadline: 04/30/2020
More: RFP Detail Online

The City of Ukiah (City) is requesting proposals from qualified individuals or firms to provide project management services for the replacement of a Utility Billing Customer Information System (CIS).

The City, with a population of approximately 15,500 people, is located about 115 miles north of San Francisco on the US Highway 101 corridor. Ukiah is also the County seat for Mendocino County, serving as the retail hub to an area reaching a 50-mile perimeter and experiences a daytime service population exceeding 35,000 people.

The City is a full-service municipality, including Electric, Water and Sewer Utilities. The Customer Service branch of the City of Ukiah Finance Department handles the service set-up, disconnect, and billing for these utilities, including solid waste disposal and recycling services.

The City is currently utilizing an out-of-date software system, Harris Classic Utility Billing Software which is operating on an AS400 I Series, to handle its current utility billing activities, and must be replaced. Due to the intricacies of replacing a software system for the variety of utilities that billing services are provided for, and the lack of current internal resources, the City is looking for a skilled Project Manager to assist in the selection process, as well as the implementation of, a replacement Utility Billing CIS.